Frequently Asked Questions

Registration
• Register online here by clicking login/new bidder
• All registration is free (live and online)
• $1 is charged to your credit card during online auctions to check its validity. This $1 is immediately refunded back to your credit card
• Live auction registration must be done in person the day of the sale.
Why do I need to provide my credit card number, even if I intend to pay with cash?
• A credit card will be required for registration in order to confirm the validity of the consumer.
• To create an account for bidding on GreatWestAuctions, all bidders must provide a valid credit card. The credit card is not charged unless the buyer does not pay their balance within the required amount of time following the completion of the auction. The credit card information is used to prevent robot or spam bidders from bidding on auctions and ensures our consignors are paid in a timely manner.
What type of payment do you accept? I would like to pay by Cash or Check.
• We accept cash, debit and check as well as credit. You will still need to register for the auction with a valid credit card regardless of your payment preference. Notification to the office of payment preference can be sent by email, or in ‘Notes to the Auctioneer’ during the registrations process.
• Once the pickup has concluded we will process the credit card on file.
What if my card is rejected?
• There is a variety of reasons why a card might get rejected. The most common is that incorrect information was submitted. We suggest you check with your bank to clarify they have all the correct information on file.
• Another reason is the postal code you entered is wrong. Example; N0N 1R0 not NON 1R0 - You have entered the letter O and should have entered ZERO.
What happens if I cannot pick up on one of the scheduled pick up days?
• As a small company, we are very limited on space and manpower. In order to run auctions efficiently, it is crucial that bidders pick up and pay for items on the pickup date. We ask that you plan on picking up on one of the scheduled pick up days, or contact us prior to bidding.
• If something happens after you won a lot(s) and cannot pick up on one of the scheduled pick up days, please contact us immediately. We are willing to work with you, however, on some auctions we don’t have any wiggle room due to seller deadlines. If the item is left it will be considered an abandoned item. If you abandon an item it will become property of the auction company and resold.
• A storage fee may apply.
Can I have my items shipped?
• Yes. We contract out the packing, shipping & insuring through a third-party provider. Currently we are recommending: The UPS Store
What is a 'Lot'?
• A Lot is what is being offered for sale by the auctioneer. It could be a chair, a group of chairs, etc.
Starting Bid?
• Most starting bids are $5 with increments of $2.50. There may be the odd time a lot starts out higher because the item is of higher value. example: a car
I don’t want to have to sit and babysit my bids, what do I do? – (Maximum Bids)
• We have a great feature called the Max Bid Feature to help you out. To use the Max Bid Feature, enter the maximum amount that you would be willing to pay for the item you would like to bid on. The system will then automatically bid on your behalf up to the amount you entered. If you are the winning bidder, you will only pay the final bid amount - which could be lower than your maximum bid amount.
What is buyer's premium?
• The buyer's premium is a set percentage added to the end of an invoice. For instance, if the buyer's premium is 10% and your purchase price is $100.00 then your total for the sale is $110.00 plus tax (if applicable)
Why does the time go up when I bid? (Soft Close)
• We utilize a 5 minutes Soft Close for ending our auctions A "Soft Close" ending for a lot means that if a bid is placed in the last few minutes, the bidding for that lot will be extended by 5 minutes. This gives other interested bidders time to raise their bid before the lot closes.
I've won! What now?
• There are two ways to check what you have won.
• While logged in your account, click on the “current bids” tab. Next to each item you placed a bid on, there will be an icon that will tell you whether you won the lot or were outbid. You can get to this tab by clicking the arrow next to your name in the upper right hand corner of the screen.
• You will also receive an itemized invoice through email shortly after the close of the auction. Be sure to check your junk mail if you did not receive an itemized invoice.
• If you do not hear from us following an auction, you did not win.
• Live auction winners just pay and pick up.
Auction Alert?
• To get the latest information on upcoming auctions, click the Auction Alert button on the website. We will email you the specific information on upcoming auctions.
Why an auction?
• Efficiently converts assets into cash
• Quick, and allows for conversion to cash on a day of the seller's choosing
• In most cases, estate & liquidation auctions can be conducted at the physical location of the assets
• Estate and liquidation auctions are eagerly sought by the buying public
• The seller avoids time consuming haggling with buyers and selling items piecemeal
• Professional marketing maximizes proceeds and attracts targeted buyers
• Small estates can be lumped with other estates to increase "drawing power"
I’ve never attended an auction before, what do I do?
• Prior to the auction start, the auctioneer will address commonly asked questions and explain how the auction works, the terms of sale, etc. Always remember that at an auction you’re free to ask a question if you don’t understand something. Auctioneers and our staff want people to continue to come to our auctions, so we’ll do everything we can to encourage repeat business. Ask a question to a member of our auction team, and we’ll do the best we can to answer your question. When you arrive an auction site, register for a bidder number at the clerking trailer (white with company logo) or at the office (if inside) and read the terms printed on or displayed on the flyer or brochure. Again, ask questions if you don’t understand our policy. Inspect the merchandise you’re interested in, as all items are auctioned on an "as is, where is" basis. This means it is not guaranteed. When you buy an item, you become responsible for it. Small items may be brought to your car (paid receipts may be required, please ask prior to doing this). And, keep in mind that you’ll pay for the items you purchase before you leave the auction, even if you aren’t taking everything with you that day. Each auction has a different time period on when items will need to be removed, please ask our staff. In order to bid at an auction, you should make contact with the auctioneer or the ring-person. A ring-person is someone who helps take bids from the audience and then passes those on to the auctioneer. To bid, hold up your bid card or your hand or shout "yes." The auctioneer or ring-person will make eye contact with you, take your bid and immediately turn and seek another bid. You can remove yourself from the process at any time by shaking your head "no" or saying "no" if the auctioneer or ring-person turns your way. Should an auctioneer or ring-person misinterpret any of your signals, simply report the mistake right away.
We hope you enjoyed the auction and would like to see you again.
How do I check on my bids?
• Your bids can be viewed by logging into your account and clicking on the bids link next to the appropriate auction.
How do I monitor the auction as it is closing without refreshing all the time?
• The website has a handy feature called “Live Auction View”. It appears 30 minutes before the auction closes and will be a flashing button on the upper right hand side of the page. Click on “Live Auction View” and it will continuously update the bidding on the lots that are currently closing. You don’t have to refresh. You can even bid from that page which makes it more like watching a live auction!
How do I know if an auction is right for my situation?
• We provide a FREE, honest consultation to discuss your personal situation. Call us to set up an appointment now. 519 882 4554.
Will I have a lot of time involved in helping with the auction?
• We set up and organize the auction from beginning to end. - from boxing up items to cleaning the property after the auction is over. That is our job - to help you dispose of your items in the quickest and most efficient way for you. Everyone's situation is different, so we can work with you to best suit your needs. The Services page can explain most of your questions. If you still have concerns or questions, please give us a call.
How do I know you will be able to obtain the most money on my personal property?
• We advertise in many local and surrounding area newspapers, including the Auction Exchange (a popular auction newspaper), mail flyers to our mailing list of loyal auction customers, put out our flyers around the local area surrounding where the auction is held, and we have an email list of auction customers. If wide spread exposure is needed, we can post the auction on other websites. Plus, we have a reputation for quality, honest service as well as a following of avid "Auction Fans". Many dealers & collectors enjoy attending our auctions on a regular basis which keeps the prices at a fair market value. We also advertise on social media to market to all demographics.
Can I trust what you say about your reputation?
• We are happy to provide you with verifiable references, just give us a call. You can also ask our customers that attend our auctions. They are one of your best references. Also see our Testimonials page.
How much does it cost to have an auction?
• We work on a percentage basis, plus a cost for ads, this will be agreed upon between auctioneer and seller. We do not quote commissions over the phone. Please Contact Us to make an appointment. For a brief description of what services, we would provide for you please see our Services page. For more details, please give us a call.
Is There a Warranty or Guarantee on any of My Purchases?
• Is There a Warranty or Guarantee on any of My Purchases?
• We do not provide a warranty or guarantee on the equipment being sold at auction. Everything is sold “AS IS, WHERE IS”. You are the professional, so inspect the equipment before you buy it.
• It is our desire to represent the equipment to the best of our ability, however, we are not the owner of the equipment. Please come early to allow time to inspect the equipment.

Any other questions?

Feel free to call 519-882-4554, send an email to info@greatwestteam.com or fill out the Contact Form on this website and we will be happy to answer any of your questions.
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